Strategic Plan

BRS Feedback

Dear Customer,

We value your feedback. Kindly take a minute to respond to the short survey below on your experience with our website. Your insights are essential in helping us improve and enhance your overall satisfaction. We value your privacy and data collected will be used for purposes of insights only.

User Experience

How did you find about the website?

If other, please specify

Did you find what you were looking for?

How often do you visit our website?

Which device do you use to access our website?

Is the content on our website clear and understandable?

Are you satisfied with the font size and style on our website?

Have you interacted with the BRS virtual Assistant chatbot on the website?

Which other channel have you sought information other than the website?

What specific features or aspects did you enjoy about the website?

What areas do you think need improvement or enhancement?

Website Navigation

Were you able to find the information you were looking for?

Yes

Partially

Content

Did the content on the website meet your expectations?

Yes

Partially

What additional content or information would you like to see on the website?

Technical Issues

Did you encounter any technical issues while using the website?

Yes

Please provide details about the technical issues you encountered:

Suggestions

Do you have any suggestions for how we can improve your experience with the website?

Please provide any additional comments or feedback you would like to share:

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User Experience

Website Navigation

Content

Technical Issues

Suggestions